Hello, we are Nicole Jenkins and Suzanna Maddox and we are the Loan Processors for the Onyx Pointe Peoples Home Equity branch. Nicole has been with Marissa and Margo for 2 years and Suzy for 21 months. A Loan Processor processes files and then sends them to underwriting and verifies that all documents are in order including bank statements, asset documents etc., typically once they get a file they will have that file until it closes. They are a very important part of your Mortgage Loan Process. Here is what they have to say about themselves-
“Hello, I am Nicole Jenkins and I am a Transaction Coordinator here with Peoples Home Equity. I am a proud mom of 3 kids, one who has blessed me with amazing grandchildren, one who is serving his country proudly, and one beautiful daughter who just graduated and is pursuing her dreams. One of my sweet granddaughters lives with me. She has given meaning to back to my life and I enjoy watching her grow and learn. I enjoy working here with the girls! I have been in real estate since 2004 but came over to the mortgage side with Marissa and Margo in October 2016. The girls have shown me support in ways I’ve never had before. They push us to learn daily and they love our families as much as their own. This makes it easy to come into work and make sure every clients gets to experience being a homeowner when others may have turned them down. Margo and Marissa helped my god daughter get in a position to be able to buy her dream home over a year ago. This is what makes us family and not just a mortgage company!
Hey Y’ll! I am a mother of 3 crazy sports kids, who keep me on my toes. I am getting married to an amazing man in May who loves and adores Marissa and Margo as much as I do. I started as the receptionist in April 2017 but have since moved up to a loan processor. I love helping those, who never thought they could be a homeowner, achieve their dream! In my down time, you can usually find me on a football field, a basketball court, or in a gym watching my kids push themselves to be the best they can be! This is the exact reason I came to work with Marissa and Margo, because they always push me to be the best and celebrate when we achieve what others say could not be done! We are truly loving life and living the dream!
Peoples Home Equity
8351 East Walker Springs Lane
Knoxville, TN 37923
Completed transaction in December 2018 in Knoxville, TN.
From my initial contact (which was by accident) to my day of closing,I felt as if I was their only client. I thought I called another mortgage company but was so happy that I ended up working with Marissa (and everyone else). I received above and beyond customer service which always included detailed information regarding current or upcoming paperwork or tasks. Every person that I came in contact with was pleasant and happy to help with anything I needed. I will happily refer everyone I know ❤️Kristy N.
It had been the easiest and best experience for something so stressful. Everyone was great love them all!Auston B.